We totally get it, and thanks for asking! To return it, the product s must be in original condition, fully intact with the original packaging and tags. If the product is received with any signs of wear and tear, an additional fee may be deducted from the refund, at our discretion. It can take up to business days to process the return once it is received.
All items included in our online Warehouse Sale are Final Sale and not eligible for our returns policy. Want to go ahead and process a return? Head to our Returns Portal! After a return has been processed in our system, you will have 14 business days to ship the product back to us. Inactive returns will be automatically cancelled after this window. Reach out to our customer service team for help! Great question and yes, there are!
For returns or exchanges on Al Fresco Furniture, kindly contact our team at orders businessandpleasureco. For orders outside the Contiguous U. Any orders that are final sale, warehouse sale, clearance or made to order are excluded from our returns policy. We sincerely apologize and would love to get this fixed for you! Please fill out our contact form.
Make sure to include photos of the damage on the form. After the damage has been reviewed by our team, we will arrange for either the necessary replacement parts to be shipped for repairs, the item to be returned to us for repairs, or a full exchange of your product.
We totally do! All our products have a month guarantee. If you experience a fault or damage on your products outside of normal wear and tear in that timeframe, please fill out the contact form.
