With the rapidly evolving landscape of technology and digitisation, businesses across the UK have become increasingly focused on their cyber and data hygiene protocols.
Consequently, IT and software companies are recognising the need to prioritise their liability risk management to build and maintain trust with their customers while also safeguarding against potential cyber threats.
Customers should be incentivised to report vulnerabilities to their IT or software provider. The VDP should clearly outline how to report vulnerabilities, the process for coordinating fixes, and assure reporters of anonymity and protection from retaliation. Patch Management : Establish a system for swiftly addressing vulnerabilities identified through internal testing or customer reports.
When vulnerabilities are found, IT companies should clearly communicate to their customers the nature of the problem, the potential impact, and the availability of a patch or update. Use Clear Language : Avoid jargon or overly technical language when communicating security issues or updates to customers.
Using clear and concise language will make communications easy for their customers to understand. Document Everything : IT companies should create well-defined processes to document all interactions with customers, including advice given and any agreements made. Should they have a disagreement with a customer or encounter the threat of liability, having detailed documentation may help support their position.
