Most of our income comes from ticket sales, sponsorships and individual donations. This privacy policy sets out the ways in which we use your data and how you can hold us accountable for that. For the majority of our events, our ticketing agent is Alive Corn Exchange. You give us your information when you buy a ticket from them over the counter, by phone or online via our website or theirs; by joining one of our membership schemes; by signing up for one of our other events or workshops; by signing up to our email newsletters on our website; by taking part in a survey from us; by making a donation; by applying for a job with us; or by communicating with us.
We maintain a record of your transaction history, but we never store your payment card number. We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you the most relevant information.
We use your name, postal address and email to send you festival marketing information, and may also use your personal data to select and inform you of other relevant events or activities we think may be of interest to you, as well as opportunities to support our work as an Arts Charity. If you do not want to receive information by post about events, offers, our fundraising activities or customer research, you have the option to be removed from our database any time by contacting the Festival office.
If you do not want to receive email newsletters from us then you can choose to unsubscribe. We may use profiling and segmentation to ensure communications are relevant and timely, and to provide an improved experience to our customers and supporters.
When building a profile we may analyse geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications. For fundraising purposes, we may also occasionally make use of additional publicly-available information about you for example from LinkedIn, Companies House, Charity Commission.
