How should I order Fish online?
You may please order fish and plants through this website or through the android app only, we have associated with Paytm India as our payment gateway, through this you have UPI, Net Banking, Credit card/Debit card, Paytm/phone pay/google pay wallet also.
Purchasing live fish and plants online is safe?
We are one of the largest and most trusted online platforms for ornamental aquarium fish sellers online, as part of our dignity, our online platform will be safe always, and our Return/ refund policy is also stronger than others. Our payment gateway is Paytm (India’s trusted payment gateway). So, the customers can order without any hesitation.
Do you ship all over India? To any other countries?
We will ship all over India, but pin codes are important, we are using fast delivery for north Indian orders, and not all pin codes are available. Kindly check the pin codes on the Shree Maruti courier/ Tirupathi Courier/ BlueDart courier website for any Pincode-related information.
Currently, we are not able to ship to other countries, a lot of customers from other countries are enquiring about the shipping possibilities. But sorry to say that, currently we are unable to ship.
What is the minimum order?
We do not have any minimum orders; customers can select any items as your wish.
Do you have Home Delivery Options? Or should I collect it from the courier office?
All the orders which we are shipping through couriers are home delivery, sometimes the courier agents call you and they are asked to collect it from their office. In that case, kindly do not have any hesitation to collect it from their office. Please.
What is the shipping procedure?
We have multiple courier partners to ship your products in various shipping methods like Bus, Train, Home delivery, and Air with utmost safety.
- Live Fishes can be delivered only in SOUTH INDIA.
- Products can be delivered All Over INDIA.
- Shipping charges are Varied from State to State, Shipping charges are added based on the items in your cart.
- We deliver all Live Fish & Products in 2 to 4 days t&c.
- One-day delivery throughout Tamil Nādu and Karnataka.
- Other cities/towns 2 to 4 Business days.
- SHIPPING via All Couriers & Parcel Bookings.
- Tracking details will be shared in your emails and Via SMS.
- We try to dispatch via the easiest and most flexible w.r.t the delivery locations.
- Depending on Requirements we do ship flexible options, reach our customer care at Ph 7397263023 or email us: email@example.com
How to cancel my order?
Directly contact customer care through WhatsApp with your order id and email id. We will refund you fully, which means including the shipping charge. You can cancel your order before 24 hours. After 24 hours payment gateway charges will be applicable
What is the mode of transport of live fishes and plants?
We are transporting your orders through couriers, we are on tie-up with major courier partners, Railway and Parcel services.
How do I know whether I buy a piece or a pair of fish?
- They would be mentioned as pairs in the title of products if they are given as pairs.
- Pcs meaning Piece
How do I track my order?
You can track your orders easily through the website by clicking the track order section on the footer and header menu, you will also be receiving an email once shipped.
Do you have any other stores in our location?
No, we are located in Pondicherry, and our business operations are from there only. We do not have any stores in your location.
What is a Backorder?
A Backorder means your order for a product that is temporarily out of stock with us, we will arrange the product for you and ship it to you at the earliest. Expect a slight delay in the usual order.
Why we are not using Railways for the transport for small orders.?
The railways will not entertain the small order boxes and it is highly risky. If you are ordered wholesale, the only mode of transport is the Indian Railways. Your nearest railway station should have a Parcel service and the train should stop at least 5-minute time.
What will be the Approximate time for delivery?
Delivery depends on the Pincode availability of different courier companies. Min of 1 to 3 business days once shipped.
Why shipping charge is so high?
Do you think we do charge a high shipping charge, check with other websites that offer the same services, and while comparing you will come to know that we are the one who is charging low for shipping live fish with a 100 % refund policy.
Will I get a refund if anything goes wrong during transportation?
- 100 % Refund for DOA (Death on Arrival)
- Shipping charges will not be refunded upon DOA.
- No refund for Tetra varieties.
- In case any client is not completely satisfied with our products we can provide a refund. Death on Arrival usually happens due to the change in climatic conditions traveling from state to state.
- If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase, and in case of payment gateway name payments refund will be made to the same account.
When will be the refund credit in the account?
Once the refund is applied through the payment gateway, the refund process will take 1 -4 days to return to your payment account. If you have any doubts about the refund id, contact us on WhatsApp.
Can get any fish that is not mentioned on your website?
Yes, you can contact us on WhatsApp, if any requirements are needed. We will find out the availability of those items, and collect them for you.
Can we pre-order the items which are out of stock now?
Yes, You can pre-order with payment. We will collect it and dispatch it as early as possible.
Is any discount coupons available?
Yes, coupons are available from time to time follow us on our social platforms to know the latest offers.
Are the aquatic plants rooted?
No, our plants are stemmed.
Do you provide COD (Cash on delivery)?
No, right now we don’t have cash on delivery.