If you have lost an item on board a Freccia or Intercity train, you can search for it with the innovative online service made available by Trenitalia in collaboration with FindMyLost. Log on to trenitalia. If you have located your lost item or luggage, you can reclaim it in two alternative ways following approval of your return request:.
If, when disembarking from a train in one of the aforementioned stations, you realise that you have left an item on the train, promptly request the activation of the procedure by contacting the Customer Service Offices within the station. If the search is successful, you will be able to coordinate with the Customer Service Offices staff regarding the time and manner of return.
NOTE: This service is for commercial purposes and does not replace the provisions of current legislation regarding the recovery of lost property Article et seq.
Stolen luggage and valuables are insured under a free policy. The policy insures luggage and valuables stowed:. You can ask for further information at the Trenitalia Ticket Offices, the Customer Service Offices and authorised travel agencies.
Travellers who realise that they have lost or forgotten something on board regional trains can contact the Trenitalia Regional team through the following means:. The services have a commercial focus and do not replace the provisions of current legislation on the discovery of lost property Italian Civil Code, Art. Group Companies. Manage your tickets. Enter Lost Password.
