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The COVID pandemic has disrupted society as we knew it in a variety of ways, with especially severe impacts on low-income households. Even before COVID, Metro Boston was witnessing a rise in private car ownership and decreasing mass transit ridership, further exacerbated by a historical spatial mismatch that made low-income commuters relatively more dependent on mass transit.
Accounts of overcrowded buses and trains since early March have heightened psychological dread among regular transit commuters, some of whom have already purchased a private car or intend to do so within the next year.
Uncertainty around transit service frequency and erosion of trust in the MBTA are the primary challenges for rebuilding transit rider confidence, which is likely to be a long and slow process. Low transit ridership levels can lead to fiscal challenges on the horizon and consequent service cuts, which necessitate the need for adopting a multi-modal approach to affordable and sustainable urban mobility. A narrow window is available to discourage a further shift to cars that will further cannibalize transit.
Given the diversity of mobility services available in Metro Boston, designing a MaaS pilot with close attention to technological integration and cost salience can be crucial in showcasing the value of multi-modal and cross-modal accessibility.
