All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via what’s app or telephone.
We do ship with multiple courier partners like DTDC, The Professional Courier, ST Courier, and Track on Courier, the courier partner is chosen based on your locality and shipped, Shipping charges are Varied from State to State, Shipping charges are added based on the items in your cart.
Our shipping days are Sunday – Thursday only. (except Holidays)
Once your order is dispatched the status of your order will be moved to completed, you will get notifications on email and what’s app with the courier partner’s name, and the tracking number/ link. The tracking number will become active within 24 hours. You will be held responsible to track from time to time and get your parcels at the earliest. If you find any unusual delays in shipment to receive please contact us within 2 days.
All the shipments we book from here are home delivery only but there will be certain cases in which the courier partner will request you to pick up the shipment from the courier hub depending upon the area, in that case, please do not hesitate to pick up the parcel since it may contain Live items.
Once the tracking link is activated you can get the courier partner’s contact information when tracking through their official website, please use the courier partner’s official website only, no courier partner will request you to pay the amount at the time of delivery since all are the parcels are prepaid. If they request any money from you please contact us immediately.
Refund and Cancellation Policy
Our focus is to fulfill customer satisfaction. In the event, that you are displeased with the services provided, we will refund back the money (except the shipping charge)., provided the reasons are genuine and proved after investigation. Please read the fine print of each deal before buying it, it provides all the details about the services or the product you purchase.
For Cancellations, please contact us via WhatsApp within 1 business day, request received later than one business day will lead to payment gateway charges for cancellation. There is no cancellation done when the product is dispatched from us.
When your order is received and if there are any damages or death on arrival, Click here to claim a refund.
Below are the terms and conditions before claiming a refund.
- The refund request should be given on the website immediately once you received the parcel.
- 100 % refund is only eligible when you choose thermocol box at the checkout page for Live Fishes.
- Only 50% refund is eligible when DOA/damaged on transit when thermocol box is not chosen.
- No refunds are accepted on Live fish, except DOA. (Photos/videos must be shared without opening the fish package).
- All refunds are processed only to the wallet on the website, no cash/bank/UPI transfers are done.
- Shipping charges will not be refunded upon DOA.
- In case the fish are dead by transportation, we will refund the dead fish or we will resend them again.
- The amount added to the wallet can be used for your upcoming purchases, the amount added to the wallet cannot be moved to your bank account.
ALL SALES ARE FINAL, unless otherwise noted. No refund or No exchange is authorized, it must be accompanied with original receipt. Due to the nature of livestock and many other factors out of our control, we highly encourage everyone to research or ask first about livestock care/compatibility before purchasing.
No warranties, exchanges, or refunds on any DRY GOODS (Lighting, pumps, etc.) However, if the product is defective or needs to be serviced, please contact the manufacturer first prior to contacting us. If for any reason the manufacturer cannot help, let us know and we will try our best to assist you.
No refunds, warranties, or exchanges on any FISH TANKS. Please examine thoroughly before taking off premises.
No exchange, refunds, or warranties on any CUSTOM MODIFICATION FABRICATION to aquariums, lighting systems, filtration, etc.
Please count your change and check your receipt and purchase BEFORE leaving the cashier.
Any refund or exchange must be dealt with in person in the store.
The credited amount on returns may be limited based on the assessment of Aquarium Depot’s employees.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Returns are not acceptable upon the electronic and electrical equipment, until with a valid reason and proof of videos (it may be due to power issues or wrong usage).
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- We don’t accept – Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Once your return is received and inspected, we will send you an email/whats app to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your website wallet, within 2-4 business days.
To return your product, you should mail your product to:
2A,4th cross, Samipillai Thottam Road
Lawspet, Pondicherry – 605008.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item without any damages.
Late or Missing Refunds
If you haven’t received a refund yet, first check your website wallet account again. Usually, refunds take about 2-3 business days.
As we need to check whether the entire order case is real or fake once upon approval if the request is found to be a genuine refund request then the only refund will be done, Other State order Wallet refunds usually take 4 days to 7 days. Customers can reuse the wallet refunds for their upcoming orders.
- In the case of the fish dead after dropping into the customer’s aquarium, they may get dead/sick due to poor water parameters maintained by the customer we are not responsible, still, customer urges for a refund, customer needs to send us the water parameters maintained in their aquarium
- Contact the customer care team regarding this, videos must be shared with the customer care team, and no pics are accepted.