Customer rating from reviews. Write a Review Airline Seat Lounge. Show 10 20 50 Paid extra for a flexible flight and canceled it the same day. They would not give me a full refund even though it was within 24 hours. I asked for the partial refund anyway and it took them over 60 business days read 3 months to get it to me despite them saying that was the absolute longest it would take.
We get email confirmations to check in for both of them day of. When we show up they say her flight has been canceled. No warning was given or any explanation for why. They were completely unable to help me at the desk.
In a panic I had to try to book another seat on the flight since and their website kept giving me errors. Throughout this their customer service was completely unable to help. I will never fly Fiji again and I recommend you try and book through Qantas or another airline if available. I paid for extra legroom on the first leg but even on the long routing from Nadi to Vancouver the standard economy seat had excellent legroom.
So this was a real bonus. Crew were good and friendly. I guess the weaker points are the food which is pretty basic and entertainment. Both flights were ahead of schedule. The journey was uncomfortable. The food on the plane was close to the worst I have ever had on any airline. I will never fly Fiji Airways again, no matter how cheap the flight. Their service is nothing special, and definitely doesn't make up for that outrageous charge.
Will definitely never be flying them again. They just felt money hungry. Lots of other tropical islands you can visit and not get ripped off. They served only one breakfast. After that, they didn't offer anything unless we asked for a snack or drinks. They should have offered another light meal two hours after breakfast. Otherwise, everything is perfect. I was told that my flight could potentially be refunded without guarantees in case I could prove that for immigration reasons I was not going to board that flight.
